Increased Demand for Flexible Productivity

In today's uncertain economic environment, many companies defer their capital investments and allow their capital assets to age. Over time, this leads to a dramatic increase in demand for field service. Datria's customers - including large telecommunications companies and utilities - are reporting a significant surge in requests for maintenance, repair, and update services.

This dynamic places unique pressure on companies with large field service organizations. To satisfy their customers, they need to improve productivity and/or hire additional workers. At the same time, they are under pressure to reduce costs and improve efficiency. And the future remains uncertain.

All this increases demand for Field Service Automation solutions that improve productivity while maintaining flexibility. At Datria, our customers have told us that they want Field Service Automation solutions that can:

• Measurably improve productivity - including the productivity of both field service personnel and the people who support them.
• Extend and improve what they already have - customers say they need solutions that work with their installed systems and make them better.
• Deliver a return in less than a year - it's the new corporate standard.
• Be learned quickly - customers tell us they need to hire and train new employees quickly, both to replace staff turnover and to handle new demand.
• Work equally well for employees and contractors - many customers augment their field service staff with third-party contractors to help manage fluctuating demand. They need a Field Service Automation solution that works for both groups. This typically means a solution that doesn't require expensive new equipment for each individual worker.
• Survive uncertain technical shifts - our customers don't want to invest in a technology that may be obsolete in a year. They want solutions that are future-proof.
• Deliver new capabilities without expensive upgrades - customers tell us they want to deliver more information to their employees, not more complexity.

Based on our customers' requirements, we have designed Datria applications to voice-enable standard field service processes - like Ticket Management, Product Ordering, and Field Administration. With Datria installed, mobile workers need only a phone to retrieve or update information from corporate systems. Field service employees can manage their time more effectively and call on more customers. Supervisors can balance workloads dynamically and handle urgent situations more efficiently. Based on the human voice, our systems deliver measurable productivity enhancements while controlling or reducing costs.