How It Works

Datria’s solutions use the human voice for input and output. Mobile employees use a telephone or two-way radio to call a Datria virtual dispatcher. The virtual dispatcher is the link between the employee and your existing software. Just like a human dispatcher, the virtual dispatcher asks questions, listens to the employee’s response, and enters the data into the system. Similarly, the virtual dispatcher reads the data in your system and speaks it (or e-mails it) the employee. From the employee’s perspective, it’s just like speaking to a dispatcher – except it’s a machine rather than a human.

You don’t need to change your existing software to use a Datria virtual dispatcher. Think of the virtual dispatcher as just another agent in the (employee-facing) call center. Just like a human dispatcher, the virtual dispatcher can learn to interface to any application. Datria makes the software you already have more valuable – it can now speak and listen.

All Datria solutions share common features, including:

• Packaged Solution — We specialize in field service and build packaged solutions for common problems. The benefits of a packaged solution include better quality, a richer feature set, and defined upgrade paths. Additionally, the Yankee Group estimates that the total cost of owning a packaged application is 25 to 30% lower than a custom-built application.
• Standards-Based — Datria’s solutions run on industry-standard hardware (Unix or Windows) and web application servers. They incorporate XML for data exchange with your existing enterprise applications. They also incorporate VoiceXML and SALT so they can run on multiple industry-standard voice servers.
• Secure Access — Datria supports biometric voice print verification for secure access.
• Forms Fill-In — Datria applications provide a fast, accurate way to fill in complex forms associated with field operations. The questions on the form are based on the information needed by your existing enterprise software.
• Speaker Independent — Datria applications “know” the questions on the form — and legitimate answers — and thus know what to listen for. This greatly improves recognition rates. We train our applications how to listen to your employees rather than training your employees how to talk to Datria.
• Enhanced Voice User Interface (VUI) — Datria’s solutions understand the context the technician is working in and ask questions that are appropriate to the situation. They include context-sensitive help. Advanced users can also “barge in” to interrupt prompts for faster navigation.