Resources

Energy South

Energy South, a utility gas company in Mobile, Alabama, found Datria Ticket Management to be a good way to improve efficiency in its mobile business practices. Alan Hobbs, Director of Customer Service, reports that the Datria solution saves Energy South money... READ MORE

Bell Canada

When looking to improve communications with its field service workforce, the largest telecommunications provider in Canada decided speech was the best answer. Bell Canada, an early advocate of voice-enabled applications, now utilizes one of the... READ MORE

PeopleSoft

Operations Managers are faced with a serious challenge-how to effectively communicate important real-time information to large populations of mobile workers. Sales professionals need access to contacts, sales forecasting tools, product information... READ MORE

TELUS

As the largest telecommunications company in western Canada - and the second largest in the country -- TELUS faces fierce competition and continually looks for ways to improve customer service and increase productivity while controlling costs. TELUS turned to... READ MORE

Medical Supply Company

When doctors need drugs in an emergency room, they need them in a hurry. As controlled substances, however, many drugs must stay under lock and key. Too much security can delay life-saving procedures. Too little security can lead to theft and substance.... READ MORE

Florida Electrical Utility

After Hurricane Irene stormed ashore in 1999, a major power utility in Florida commissioned Arthur D. Little to study how the company could respond more effectively to weather-related outages. Among the major recommendations: deploy a voice-enabled... READ MORE

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