Datria Integrated Configuration Environment

a.k.a. "DICE"

The Datria Integrated Configuration Environment (DICE) is a tool which helps customers configure, manage, and maintain their Datria voice applications. Datria provides two editions to support different levels of configuration depending on organizations' requirements and skills in voice user interface design.

DICE is Datria's voice application development and configuration management tool. Built entirely on an Eclipse platform, DICE is a drag and drop visual diagramming environment that uses schematics to represent the implementation of the call flows (the dynamic interaction between a caller and the application driven by the choices that the caller makes) and the data processing that supports business functions.

With DICE, developers create and modify application schematics by dragging and dropping shapes for fields, pick lists, formlets, and other components onto the schematic. They further configure the application behavior by modifying the properties of the shapes on the schematic, for example to define the prompts and grammars. In addition, developers can configure field actions by finding classes in the Datria Object Repository with the Repository viewer and then attaching those classes to fields on the schematic.

Developers mainly assemble applications by selecting generic components and configuring them to perform the tasks needed. Creating specific customer rules and application flows is easy with DICE and once deployed, DVA can incorporate new software classes (Java beans) into existing voice solutions.

DICE provides a configurable set of options to quickly connect with your systems to help make your voice implementation easier to deploy and easier to manage. Options for integration include:

• Web Services - Synchronized HTTP (e.g. SOAP) requests to send task information (ie. Orders to Pick or Pallets to Store) to the workers and communicate data as completed.
• JDBC - Stored procedures or Direct SQL statements built to work directly with core Datria Voice applications to communicate key information between the database and the workers. Systems built for SQLServer, Oracle, DB2, Informix and others. Can easily be customized to conform with customer-specific protocols or work groups.
• File-Based - Flat file import and export (e.g. CSV) with key task information being managed by intermediary database and communicating with Datria Voice applications. Updates via Voice to database and then communicated via flat file back to the Enterprise System periodically.
• RFC via JCo - SAP Specific Java Connect Object to invoke Remote Function Calls (RFCs) or BAPIs on pre-Netweaver versions of SAP (e.g. R/3).

Datria has also utilized DICE to work with Custom API's, JMS (Java Messaging Service to MQ-Series) and LDAP configurations for a range of customers in a variety of applications.

For more information about DICE, Datria Development Partner Training and Certification, please contact your Datria Representative or email to info@datria.com.

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