Datria's Innovative Voice Technology

Mobile Device

Choose the Device That Fits Your Needs; Break the Chains

Datria voice solutions connect the worker to the enterprise through a simple dial-tone connection. The two types of devices typically used by Datria customers are:

• Phones/Smartphones with native calling capabilities
• Handheld/Wearable computers using a softphone to place a call

Most mobile device choices fall into these two categories, including wireless phones/smartphones, tablets, handheld terminals, PDAs, 2-way radios, netbooks and laptops.

Connecting your workers to your business should be seamless and painless. To maximize the effectiveness of the Voice User Interface (VUI) you want to minimize the amount of end user hardware necessary to make the connection. Datria's voice solutions have been built from day one on the premise that you can connect any worker to any system in order to voice enable any task. Because of our flexible software architecture and technology, any device that inherently places phone calls can be used with Datria to voice enable your enterprise.

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Digital Telephony and Speech Architecture

Providing You With Leading Edge Voice Recognition at a Fraction of the Cost

Network speech engines were designed to deliver the most POWERFUL speech capabilities, regardless of processing requirements, vocabulary size or advanced application/feature needs.

Speaker Independent - This is one of the key advantages to utilizing Network Based speech engines and sheds some light on the limitations of embedded speech engines. Because Datria provides speaker independent recognition, the extension of voice to support a wider variety of processes is quicker and easier to design, deploy, and manage.

VXML - Just as HTML is the WorldWide Web Consortium's (W3C) standard extensible markup language (XML) for human-to-computer visual interfaces, VXML is the W3C standard for specifying human-to-computer voice dialogues. VXML specifies requests to a VXML browser, to play audio to a warehouse worker or listen to their responses. Solutions that comply with the VXML specification are entirely hardware independent, thereby portable.

MRCP - VXML browsers use MRCP (Media Resource Control Protocol) to connect 3rd-party speech technologies (speech recognition or text-to-speech synthesis software engines) as needed. As an open specification, it provides VXML browsers with a defined plug-and-play interface to connect any complaint speech engine.

By using network-based speech recognition, Datria takes a unique approach to voice-directed warehouse solutions. Our competition uses a traditional "embedded" approach, where device-based software clients (fat-clients) provide the voice or speech recognition, and text-to-speech synthesis.

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of Network Based Speech Recognition

The Datria Voice Architecture (DVA) Platform

The Most Open and Flexibly Voice Architecture Available Today

We've developed our solutions to focus on providing you with choices and flexibility in how you deploy and integrate voice with your existing infrastructure. You should have a choice in how you deploy voice for your enterprise without compromise or added costs.

Standards-Based - We created a strong software foundation that utilizes today's most innovative and powerful development technologies, including J2EE, XML, VoiceXML, Web Services and SOAP. By building these into our applications and framework we can more easily and effectively deliver the benefits of voice while minimizing your total-cost-of-ownership.

Packaged Voice Applications - From deploying voice directed picking in the warehouse to mobile field service ticket management, Datria has built a library of voice applications that let you start saving today.

It's About the VUI, Not The GUI - Datria's solutions understand the context the technician is working in and ask questions that are appropriate to the situation. We believe it's about the Voice User Interface, not assuming you rely on the old Graphical User Interfaces of the technology you're replacing.

You don't need to change your existing software to use a Datria solution. Our flexible and innovative technology can interface to any systems you utilize to manage your warehouse, your store operations, your manufacturing facility, your delivery drivers, or your field service operators/technicians. Datria makes the software you already have more valuable - we connect it in real-time to your workforce.

Integrating Datria with Your Systems

We've Got the Tools for You

DVA uses data connectors to exchange data with enterprise information systems, such as a WMS, ERP, Order Management or Inventory Systems. Data connectors provide generic interfaces that extract data from external data sources and build RDBMS-based record sets, called data sets, for voice applications to use.

Voice applications use intermediate data sources to connect the DVA data model to enterprise information system data repositories. From the enterprise information system side, metadata maps the data in the datasets to the fields in the enterprise information system data repositories. DVA provides a configurable set of options to quickly connect with your systems to help make your voice implementation easier to deploy and easier to manage. Options for integration include:

Web Services - Synchronized HTTP (e.g. SOAP) requests to send task information (ie. Orders to Pick or Pallets to Store) to the workers and communicate data as completed.

RFC via JCo - SAP-Specific Java Connect Object to invoke Remote Function Calls (RFCs) or BAPIs on pre-Netweaver versions of SAP (e.g. R/3).

JDBC - Stored procedures or Direct SQL statements built to work directly with core Datria Voice applications to communicate key information between the database and the workers. Systems built for SQLServer, Oracle, DB2, Informix and others. Can easily be customized to conform with customer-specific protocols or work groups.

File-Based - Flat file import and export (e.g. CSV) with key task information being managed by intermediary database and communicating with Datria Voice applications. Updates via Voice to database and then communicated via flat file back to the Enterprise System periodically.

Datria has also worked with Custom API's, JMS (for example Java Messaging Service to MQ-Series) and LDAP configurations for a range of customers in a variety of applications.